The email notification of your download occurs once your order has been confirmed--which means that you completed all steps for check-out and the payment processor of choice has returned a message to KimKraut.com that your purchase was approved--and that there are no email issues between our server and the email account listed in your account information.
Although we rarely have delivery failures with SongFinder purchases, you can login and go directly to your downloads to view all learning media that you have purchased, and click the link for tracks that are still available for download. Downloads expire after they have been downloaded 50 times or after 15 days.
If you do not see your order on the download list, it may mean that your order was not confirmed. Please view your orders to check the status. If the status is created, you can use the "pay with..." button to complete your order.
