Kim has come to work with our chorus members twice. I have not heard one negative comment from any of the 50 people who have had her PVI's. That is really a compliment, since it is hard to please all of the people all of the time! She puts people at ease, and works until she knows the individual understands what she is asking. I can't wait for her to return to work with the entire chorus in a few months along side her mom, Jo.